Shipping News and Policies
By placing an order, you are stating that you have read, understand and agree to the terms of the sale as stated on my policy pages. Please take a moment to read the information on this page and the sales policy page. Thank you!
Shipping Policies in a nutshell
For all shipments, I ship via the US Postal Service. Insurance is NOT included in US Postal shipments, so you will need to request insurance and pay for it if you want your traditional resin insured via USPS. Tracking is included.
Default shipping address is your Paypal address. Be sure your Paypal address is up to date! If I ship to the address on your Paypal account and it is returned, you are responsible for paying shipping charges for re-shipment.
I will not hold your package here and wait to ship it if you are not home. I ship according to my schedule and cannot be responsible for remembering when everyone will be gone or on vacation. The ONLY exception is in the case of a natural disaster, such as a hurricane.
I cannot offer shipping discounts for multiples on traditional models, and rarely on minis unless there are several. It actually costs me about $20 more to ship two trad. models together vs. in separate boxes due to the larger sized/heavier box. USPS really ramps up costs over a certain size/weight.
I do not email you when your model ships. When there is a resin release and large batches are going to be shipped, I will update general shipping information at the top of this page, such as how many have shipped and how many are remain to be shipped.
I usually give very rough shipping time estimates, and if people email and ask, I will give them an updated rough estimate, but that is about it. My work load is such that just getting them boxed, labeled and shipped out is a huge job.
Lost or Damaged Models:
I do not insure because USPS does not honor claims. However, I will replace your model if you contact me immediately and let me know it arrived broken. You have 3 days from the time your resin arrives to notify me and 7 days to return it to me. I will reemberse your return shipping and replace your resin. If we determine your model was lost in shipping, I will send a replacement. However, with USPS tracking, this has never been an issue.
These are the terms in which I will ship your resin to a 3rd party
You need to send me the address of the person you want your resin shipped to when you order. Even if you think that I already have their address or the 3rd party is also getting the same resin. I have to record it on YOUR order, not theirs.
I may not ship your resin and the 3rd party's resin together at the same time.
You are resposible for all communication with your 3rd party. I only ship to them.
I am not responsible for it once it leaves me. If the 3rd party claims they did not receive it, it is up to you and them to work it out and they will owe you for it. I ship via USPS and always track packages, so I know when and if they arrived.
If I do not have the address of the 3rd party when I am ready to ship your order, I will ship it to you. I cannot hold your resin here waiting for you to send me the address. That is why it is important that I have it right away and with your order. Please do not ask me to look up their address for your order.
I do not accept returns unless the resin is somehow defective. Examples would be that the resin itself is sticky and there is an area that has not cured properly. Another example would be if there is an extremely thin area of resin due to an air bubble.
MINIS TIME FRAMES:
All of my minis are produced by Mountain View Studios. They do an excellent job, but have other customers. I do not control their
schedule, and am not privy to their schedule. I do not pester them about when my resins will ship to me. When they arrive, I get
them shipped to you as fast as possible. If you email and ask me when your mini will ship, the answer is "When it arrives from
MVS and I can box it up and ship it out". In other words: "I can't give you a date." I ship out all mini orders within a couple days of
arrival from MVS.
Email Notifications of Shipment:
I do not send out emails notifying you when your resin has shipped nor do I email you the tracking number. I would have to manually type that number into multiple emails, and that is just too time consuming for me. For resins 'in hand' I will give an *estimated time frame* of when your resin will ship.
~OVERSEAS AND INTERNATIONAL CUSTOMERS~
2017 International Shipping Rates
All international shipping rates are $32.
The Default Shipping Method for all overseas packages will be as follows:
1) Default shipping method is USPS.
* I reserve the right to claim full value on any packages.
* I cannot track overseas shipments.
* Once the box leaves my care at the Post Office, I am no longer liable for it in any way. If it is lost in transit or broken, I will not replace it.
*Due to concerns over the really high cost of shipping back and forth to the US, risk of breakage, and the much larger than expected number of overseas customers that will have a painter in the US finish their resin I will allow overseas customers to have their resin shipped to a 3rd party in the US if the rules below are followed closely:
Insurance and tracking is not available as per the US Postal Service.
I have asked them multiple times if tracking and insurance is available and their reply is always the same: Once it leaves the United States, the insurance and tracking is void and therefore pointless. They cannot track packages outside the borders of the US.
Express Mail International is about 3-5 days and costs $55-$80 for a traditional resin.
International Shipping Time Frames:
Generally, about 2-3 weeks is average time in transit to most countries. However, I
shipped a Catalina resin to a customer in Germany and it took 10 weeks to arrive. That is the longest time it has ever taken, but the
resin did arrive. Once I ship, the box is out of my control and sometimes we have to be patient. One other example: I shipped a
resin to Europe and it went to the wrong address. It took SIX MONTHS for the horse to be returned to me.
TIME PAYMENTS: . THE DEPOSIT AND ALL PAYMENTS ARE NON-REFUNDABLE. You agree to pay off the resin in the time frame we agree upon.